1. Shipping

Where do you ship your items?

Currently, I ship all items with the exception of Amaretti’s, Cookies, & Cakes nation wide within the United States, not including Alaska and Hawaii.

Would you ship to Alaska & Hawaii?

Yes. Please send me an inquiry listing the items you want to purchase so I may calculate shipping costs.

Where do you ship your Cookies & Amaretti’s?

These can be shipped anywhere in Arizona.

Do you ship your cakes within Arizona? 

No. Cakes are only available in Tucson. 

Do you offer pick up & delivery options in Tucson? 

Yes. For pick up in Tucson please use code TUCSONLOCAL when checking out to waive shipping fees, or use the Delivery option when checking out -under Shipping- for delivery.

Do you deliver anywhere in Tucson?

No. I only deliver within a five mile radius from zip code 85711.

What kind of shipping do you use? 

Currently I use USPS priority and first class mail. 

All items are shipped 1-3 days after receiving your payment, and take 3-8 days to arrive.

2. Refunds, Exchanges, & Insurance.

Do you offer refunds? 

I do not offer refunds for perishable items. 

What shall I do if I’m unsatisfied with my non-perishable purchase?

If for some reason you are not satisfied with the work I am happy to refund your money after my work has been returned to me and returned packed in a similar manner as was sent to you, to ensure safe shipping. You would be responsible for shipping costs. Please get in touch with me within 2-3 days so we may communicate in a healthy manner and find a solution. 

What shall I do if a non-persihable item arrives damaged and I want a refund? 

If an item is damaged and broken/unusable, I also offer refunds. Please make sure you follow the steps for damages listed below; I shall not refund you for damaged works if I do not receive evidence through photographs of the box and works for proof as laid out below.

I pack my pottery and ceremonial items with utmost care and love. If an item happens to  reach you broken through transit, please email me no later than three days and send me multiple photos:

-of the broken/damaged pieces,

-the box it was shipped in- inside and outside of box-

-the cover of the box to show proof of delivery

- photo of the tracking number on the box

-any photos highlighting the damage-asap- so I may claim insurance through USPa and make arrangements for an exchange or a refund.

Do you offer exchanges?

If you opt for an exchange because you are either dissatisfied with an item or it arrived damaged, be aware that the exchange will not be the same item as each piece is unique and I cannot replicate it, however, you will have the option of choosing items for the same value from my online shop. 

Do you insure? 

All shipped items come with tracking confirmation and $50 insurance. 

3. Ingredients & Packaging.

What ingredients do you use? 

I use a combination of organic and non-gmo ingredients, utilizing locally sourced high quality ingredients whenever possible. 

What packaging do you use? 

I wrap your purchases with utmost care and use bubble wrap to ensure they reach you safely. Whenever possible, I use recycled bubble wrap.

I use food grade packaging for all my cookies and cakes.

My smaller bags of cookies were initially in transparent food grade plastic bags, and I am in the process of transitioning to transparent bio degradable, eco friendly packaging.

My salts, sugars and spices are packaged in reusable glass containers.

4. Collaborations.

Do you do collaborations? 

Yes. Contact me to discuss your idea. 

Do you offer wedding favors and party favors? 

Yes contact me to create a unique favor tailored to your special event. 

I aim to bring joy through my products and hope to communicate with love and respect, please contact me with any other questions or concerns not addressed here.

All content and photos are property of Agave Pantry, LLC. unless otherwise noted.
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All Rights Reserved